Our Security Control Centre supports clients for alarm monitoring over sophisticated network links and is manned 24 hours a day by experienced operators. All types of data can be transmitted to the Security Control Centre, including computer alarms and their location within premises, equipment failures, opening / closing of remote sites, client and user identification. Benefits to our clients are:
- 24×7 service;
- rapid alarm response;
- connectivity with all types of alarm systems;
- immediate contact to our own guards and patrol services;
- interfaces to emergency services personnel; and
- full reporting to the client of all alarm conditions.
On receiving an alarm activation the Control Centre operator will follow the procedures agreed with the client. This may be to contact the after hours contact for the site and/or the immediate deployment of Yates Security patrol personnel, advising Police and emergency services: Fire Brigade; Ambulance; Power Authority; or Gas company to attend. The Yates Security foot and mobile patrol units are in constant contact with our Security Control Centre operators via two way radio system. This two way radio system is a priority system operated by Yates Security exclusively.
Security Control Centre Reporting
Our Control Centre always advises our clients of events at the time of the client’s choosing – this could be at the time of the alarm or the next morning. Any events such as break and enters or attempted break and enters generate reports that are transmitted to our clients detailing our operators’ actions and comments and all electronic information transmitted from the alarm system. All reports are electronically time stamped and dated.
Our Control Centre also conducts its own tests such as Late to Open, which is when a site is due to open within a certain timeframe and has not opened within that specified timeframe. Our operators will call the site to check if there is anyone on site, as an opening signal may have been missed or the alarm system may not be functioning for some reason.
Voice Activity 24 hour a day recorder
All telephone conversations with the Yates Security Control Centre are recorded for legal and quality purposes. This system protects our clients and company against fraud in addition to providing vital information from the “play back” facility. The system also allows management to assess the telephone techniques of its team members.